Privacy Policy

Last Updated: February 26, 2026

This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in U.S. privacy law and information security standards, is information that can be used on its own or with other information to identify, contact, or locate an individual.

Please read this policy carefully to understand how we collect, use, protect, and otherwise handle your information.

Information We Collect

When ordering, registering, filling out a form, requesting an appointment, calling, texting, or otherwise interacting with our website, you may be asked to enter your:

• Name
• Email address
• Phone number
• Mailing address
• Other details relevant to your inquiry or appointment request

We collect information when you:

• Fill out forms on our website
• Register or request services
• Subscribe to communications
• Call or text our office
• Interact with our website

How We Use Your Information

We may use the information we collect from you in the following ways:

• To respond to inquiries and appointment requests
• To provide dental services and customer support
• To send appointment reminders and confirmations
• To follow up after correspondence (live chat, email, or phone inquiries)
• To send service-related communications
• To send SMS messages if you have explicitly opted in

We do not use misleading subject lines or false email addresses.

SMS Communications (A2P 10DLC Compliance)

If you provide your mobile phone number and explicitly opt in to receive SMS messages from Inside the Smile, you consent to receive text messages related to:

• Appointment reminders
• Appointment confirmations
• Service-related notifications
• Occasional promotional communications (if applicable)

Message frequency may vary. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you opt in again.

For assistance, you may reply HELP or contact us directly at:

Phone: (708) 425-5300
Email: contact@insidethesmile.com

We maintain records of consent in accordance with applicable messaging regulations and carrier requirements under A2P 10DLC registration guidelines.

We do not share, sell, rent, or disclose mobile opt-in data or SMS consent information to third parties for marketing or promotional purposes.

How We Protect Your Information

Our website is scanned regularly for security vulnerabilities to make your visit as safe as possible.

We use:

• Regular malware scanning
• Secure networks
• Limited access controls
• SSL (Secure Socket Layer) encryption for sensitive/credit information

All transactions are processed through a gateway provider and are not stored or processed on our servers.

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

Cookies

We do not use cookies for tracking purposes.

You can choose to have your computer warn you each time a cookie is being sent or turn off cookies through your browser settings. If you disable cookies, some features of the site may not function properly.

Information Sharing

We do not sell, trade, rent, or otherwise transfer your Personally Identifiable Information to outside parties for marketing or promotional purposes.

Your information may be shared only with trusted service providers strictly as necessary to:

• Operate our website
• Manage communications
• Provide services on our behalf

These providers are bound by confidentiality obligations.

We do not allow third-party behavioral tracking.

Third-Party Links

We do not include or offer third-party products or services on our website.

Google Advertising

We have not enabled Google AdSense on our site but may do so in the future. Google’s advertising requirements can be reviewed at:
https://support.google.com/adwordspolicy/answer/1316548?hl=en

HIPAA Considerations

While this website is intended for informational and communication purposes only, Inside the Smile takes patient privacy seriously and strives to handle information in a manner consistent with applicable healthcare privacy regulations.

California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA:

• Users may visit our site anonymously.
• Our Privacy Policy link includes the word “Privacy” and is accessible on our homepage or first significant page.
• Users will be notified of policy changes on this page.
• Users may change their personal information by calling us.

We honor Do Not Track (DNT) signals and do not plant cookies or use advertising tracking when a DNT mechanism is in place.

Children’s Online Privacy Protection Act (COPPA)

We do not specifically market to children under the age of 13.
We do not knowingly collect personal information from children under 13.

Fair Information Practices

In order to comply with Fair Information Practices, should a data breach occur, we will notify you via email within 7 business days.

We support the Individual Redress Principle, which allows individuals to pursue enforceable rights against data collectors and processors who fail to adhere to applicable laws.

CAN-SPAM Act Compliance

We collect your email address in order to:

• Send information
• Respond to inquiries
• Provide service-related communications

In compliance with CAN-SPAM:

• We do not use false or misleading subjects or email addresses.
• We identify promotional messages appropriately.
• We include our physical business address in communications.
• We honor opt-out/unsubscribe requests promptly.
• Users may unsubscribe using the link at the bottom of each email.

Your Choices

You may:

• Choose not to provide personal information
• Opt out of email communications using unsubscribe links
• Opt out of SMS messages at any time by replying STOP
• Contact us directly to update or correct your information

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions regarding this Privacy Policy, you may contact us:

Inside the Smile
5669 95th Street
Oak Lawn, IL 60453, USA
Phone: (708) 425-5300
Email: contact@insidethesmile.com

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